LoveHate offer an Exchange of item or Change of Mind refund (online purchases only) on full priced items only. For any exchange or change of mind item, notification must be given via email to email@example.com within 7 days of receiving the item and returned within 14 days for items delivered within Australia, 28 days for items delivered internationally.
To return an item for Exchange or Change of Mind Refund, please contact us at firstname.lastname@example.org. For exchanges please include within your email the details of what you would like to exchange the item/s for and a contact phone number. We will then advise you on how to return the product to us. We must receive prior notification before the return can be accepted. The cost of posting the returned item/s to Love Hate is to be worn by the purchaser. The cost of posting items chosen for exchange is also to be worn by the purchaser. The original cost of shipping will not be refunded.
Please note there is strictly no Exchange or Change of Mind accepted on hosiery or earrings for hygiene reasons.
Sale, discounted or promotional items cannot be returned as part of our Exchange or Change of Mind policy.
Items must be returned in new condition as originally received.
Returns must be sent in an appropriate manner to prevent damage in transit. We highly recommend sending via a registered postal service. It is the purchaser’s responsibility to make sure all items are returned safely and in new condition.
Upon receiving the returned goods your chosen item of exchange will be posted or purchase refunded within 3 days. Refunds will be made to the original method of payment used. All items returned are thoroughly inspected and refund will only be made if goods are deemed to be in original and unused condition.